Last updated: August 2026
Cancellations
You may cancel any order at no charge before it ships. Contact us as soon as possible at (407) 690-1009 or contact@nonaguns.com. Once an item has shipped, it can no longer be cancelled and the return policy below applies.
Return Merchandise Authorization
If you are not satisfied with your purchase, contact us to request a Return Merchandise Authorization (RMA) within 10 business days of receiving the product. If the item is returned unopened in its original box, we will exchange it, issue store credit, or refund your original method of payment, less a 25% restocking fee.
The product must be returned within 10 business days of the date the RMA is issued. All products must be packed in the original packaging, including every accessory, manual, document and registration card that shipped with the product.
A 15% open box fee is assessed in addition to the 25% restocking fee, totaling 40%, on any sealed product that has been opened or removed from its original packaging.
Do not ship anything back before receiving an RMA. Unauthorized returns may be refused.
Products we cannot accept back
- Special orders and products custom configured to your specifications.
- Products sold “as is” or “used,” and any product that has been installed or used after receipt.
- Firearms, once transferred to the buyer.
- Illumination devices, electronic sights, optics and night vision equipment, unless the item is defective.
- Ammunition, once it has left our possession.
None of the above applies to an item that arrives defective, damaged or materially not as described. If something you receive does not work, contact us at (407) 690-1009 or contact@nonaguns.com. We will help you arrange service or replacement under the manufacturer’s warranty, and where we shipped the wrong or a damaged item, we will replace or refund it in full under “If we made the error” below.
Firearms are final once transferred
Once a firearm has been transferred to you on ATF Form 4473, we cannot accept a return. This is a legal constraint, not a business preference: a transferred firearm becomes a used firearm and the transfer cannot be reversed.
If the firearm is defective, do not complete the transfer. Ask your dealer to hold it and contact us the same day. Firearms requiring warranty work must be returned to the factory within one year of purchase. Accessories and special order items are covered by their original manufacturer’s warranty, not ours, unless we have guaranteed the package in writing.
If we made the error
If we ship the wrong item, or the item arrives damaged in transit, we cover return shipping and replace or refund in full with no restocking fee. Contact us within 48 hours of delivery.
Return shipping and risk of loss
Except where the error is ours, the customer is responsible for shipping charges in both directions on returns, and for shipping charges on shipments that are refused.
We recommend using a carrier that offers shipment tracking, and either insuring your package or declaring the full value of the shipment, so that you are protected if it is lost or damaged in transit. If you choose not to do so, you are responsible for any loss or damage to the product during shipping. Note that the United States Postal Service offers limited tracking and imposes a 30-calendar-day waiting period before it will initiate a trace.
Refunds
Approved refunds are issued to the original method of payment within five to ten business days of our receiving and inspecting the returned item.
How to start a return
Email contact@nonaguns.com or call (407) 690-1009 with your order number to request an RMA.
Contact
Nona Guns
14350 Orchid Island Dr, Orlando, FL 32827
(407) 690-1009
contact@nonaguns.com